Privacy Policy
Covers data collection, storage, encryption and your rights to access or delete your information.
LEGAL REFERENCE
Your Privacy Comes First at ug100
We handle your account details, payment data and gameplay history with the same care you'd expect from a brand built for Indonesia. This policy explains exactly how we...
Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesIndonesia-Focused
What We Collect and Why
When you open an account with ug100, we collect your name, email, phone number and identity details to verify your account and comply with local regulations in supported regions. We also track your gameplay activity, session history and payment transactions to keep your account secure and deliver the lobby experience you expect. Your payment information — whether you use DANA, OVO, GoPay
or QRIS — is encrypted and never stored on our servers after each transaction completes. We use cookies and device identifiers to remember your preferences and prevent fraud.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REVIEW SIGNALS
How We Earn Your Trust
Encryption Standard
All data in transit and at rest uses industry-standard TLS 1.2+ encryption. Your payment details never touch our database after...
Third-Party Audits
We undergo regular security audits and compliance reviews to verify our data handling meets international standards and local Indonesian requirements.
No Selling Data
We never sell, rent or share your personal information with third parties for marketing. Your data stays within ug100 and...
Transparent Logging
Every access to your account, every payment and every data change is logged. You can request a full activity report...
GDPR + Local Law
We comply with GDPR where applicable and follow Indonesian data protection guidelines for all accounts in supported regions.
Deletion Rights
Request account closure and data deletion anytime. We remove your personal information within 30 days, except where law requires retention.
BENCHMARKED
Consistency Across Our Legal Pages
Terms of Service
Defines account rules, gameplay conduct, payment disputes and what happens if you violate our terms.
Cookie Policy
Explains which cookies we use, why we use them and how to control cookie preferences in your browser.
Payment Security
Details how DANA, OVO, GoPay and QRIS transactions are protected and what happens if a payment fails.
Responsible Account Use
Outlines account limits, session controls and support resources if you want to pause or close your account.
Dispute Resolution
Explains how we handle complaints, refund requests and escalations between you and ug100.
Updates to This Policy
We notify you of material changes to this privacy policy via email at least 30 days before they take effect.
What Defines Our Privacy Approach
Indonesia-First Design
We built this policy around how Indonesia players actually use ug100 — with DANA, OVO, GoPay and QRIS as the payment backbone.
Session-Level Encryption
Every login, every bet and every withdrawal is encrypted end-to-end. Your session data never leaves our secure servers unencrypted.
Zero Marketing Resale
We don't sell your email, phone or gameplay patterns to advertisers. Your data stays yours — we just use it to run your account.
Instant Access Requests
Ask for a copy of all data we hold on you anytime. We deliver it within 7 days in a readable format you can download.
Fraud Detection Only
We monitor your account for suspicious activity to protect you from theft and unauthorized access — not to profile or limit your play.
Transparent Retention
We keep your account data for as long as your account is active, then delete it within 30 days of closure unless law says otherwise.
Privacy Questions We Hear Often
We don't store your DANA, OVO, GoPay or QRIS details on our servers. Your payment data is encrypted during the transaction and deleted immediately after. We only keep a record of the transaction itself for your account history and tax compliance.
Yes. Email [email protected] with a data access request and we'll send you a complete export of your account details, gameplay history, payment records and login activity within 7 days. The file is yours to keep.
We only share data with our payment processors (DANA, OVO, GoPay, QRIS partners) to complete your transactions, and with law enforcement if required by court order. We never sell your email, phone or gameplay data to advertisers or third-party marketers.
When you request account closure, we delete your personal information within 30 days. We keep transaction records for tax and regulatory purposes only, and these are anonymized so they can't be linked back to you.
We use TLS 1.2+ encryption for all data in transit, two-factor authentication options, and continuous fraud monitoring. Every login is logged and you can review your account activity anytime in your dashboard.
Yes. If we discover unauthorized access to your account or personal information, we'll notify you by email within 24 hours and provide steps to secure your account. We also report breaches to relevant authorities where required by law.
You can control most cookies through your browser settings or our cookie preference center. Some cookies are essential for account security and payment processing, but you can disable optional analytics and marketing cookies anytime.